What is burglary protection?

Security systems provide protection against unlawful entry into your home using intrusion monitoring equipment, such as door and window sensors, motion detectors, glassbreaks, and even Crash and Smash interactive features with cellular monitoring. Each equipment type has unique benefits, and when combined, they create robust protection for your home.

What is a door or window sensor?
Is there a difference between a door or window sensor?

There is no difference between a door sensor and a window sensor. Door and window sensors are one equipment type that reports when a door or window has been opened or closed while the system is armed, and has the ability to chime when the system is not armed. You are not limited to placing sensors on traditional doors or windows. You can also place sensors on medicine or gun cabinets, phone boxes, or anywhere you would want open and close reporting when system is armed. There are different types of door and window sensors, but the recommended type is the standard sensor, which has a battery life of 3 to 7 years.

Can I use motion detectors if I have pets?

We have pet immune motions as well as other solutions for very large pets, including glassbreaks for areas of the house with many windows.

Are glassbreaks affordable and effective?

They are just as cost effective as motion detectors, especially if you are using them to cover areas with many windows. They are installed opposite of the windows and have a special audio sensory technology that can differentiate actual glass breaking from other crashing sounds.

What is the Crash and Smash feature?
Is it accessible on land line plans?

The Crash and Smash feature is available on cellular plans only. Panel will report if an intruder rips it off the wall.

Why do I need a monitored smoke alarm?

Unlike traditional smoke alarms that sound off when smoke is detected, monitored smoke alarms take it a step further by sending a signal to the monitoring station. When the monitoring station receives that signal, they contact your local fire authority to dispatch immediately to your home. If someone is left unattended at home when you are on a quick grocery trip and a fire emergency happens, monitored smoke alarms save precious minutes that can be used to protect your assets and loved ones.

What is medical monitoring?
Does my rate go up if I add medical protection to my account?

Medical monitoring services add no costs to your monthly rate. Medical monitoring gives you the power to hail immediate medical response with the click of a button; the dispatcher forwards your signal to your local medical emergency department, and cuts minutes of response time traditionally wasted by dialing 9-1-1.

Why is 2-Way Voice Verification important?

Whether your hands are tied (literally or figuratively), an operator patches in directly over your panel to confirm everything is okay. This ensures the fastest response time, all without having to pick up a phone to verify an emergency. Certain cities, such as San Jose, Fremont, Hayward, Oakland, Tracy, Fontana, and Stockton, require a verified response before dispatching police. 2-Way fulfills that requirement. Dispatch on false alarms are a thing of the past with this technology. You don’t have to worry about having to get to a phone right away when alarm is triggered.

What does the smart mobile app do?

You can receive real time alerts from your smart phone via SMS or push notifications. Forgot to arm your system before embarking on your 1.5 hour commute to work? No problem! You can arm your system from your mobile app even if you’re miles away. You must have the Cellular Monitoring package in order to take advantage of the mobile app.

What are GeoServices?

GeoServices provide real time alerts when alarm users enter or exit designated areas. For instance, you can customize a GeoFence within a one mile radius of your home. When you have GeoFences set up, you can create reminder alerts to arm the system if you leave that radius without having armed it. Or you can get text notifications when your kids come home from school.

What is cellular monitoring?

Is a way for a security monitoring station to receive signals from your security system when there is an emergency. A cellular security system has a built in cellular module that sends signals to a monitoring station via cell towers. This is the fastest and most reliable way to send emergency signals and get the quickest response from local authorities. There are no wires for an intruder to cut.

Do I need a cell phone plan for a cellular security system?

No. You do not need a cell phone plan to have cellular monitoring. Cellular monitoring comes with its own dedicated line. It utilizes the best cell tower coverage in the area, whether it is Verizon, AT&T, or T-Mobile.