We recently moved to our new home and contracted Safe and Sound Secruity for alarm and video monitoring. So far super impressed with their... moreWe recently moved to our new home and contracted Safe and Sound Secruity for alarm and video monitoring. So far super impressed with their service and customer experience. The sales person was not at all sales-ey and gave us an honest assessment what we need to do at the bare minimum without upselling more products. The tech team was also very courteous and helped answer all our questions. less

After a horrible discussion with the ADT rep working with Safe and Sound Security was a pleasure. It was easy and the people were... moreAfter a horrible discussion with the ADT rep working with Safe and Sound Security was a pleasure. It was easy and the people were very friendly. less

Great customer service

Good service, with great customer service.

Excellent Customer Service! Willie, the technician, was on time. Very polite and friendly. Also, very knowledgeable about security. He can... moreExcellent Customer Service! Willie, the technician, was on time. Very polite and friendly. Also, very knowledgeable about security. He can help you get you exactly what you need. I would definitely use them again. less

Great deal I got from them!!!!! They are very professional and are willing to explain to my parents. (It was my parents home that... moreGreat deal I got from them!!!!! They are very professional and are willing to explain to my parents. (It was my parents home that got the system). Vu our technician came and was prompt and professional. Oh and keep the dust down to a minimum (my mom gets a little nutty when it comes to a clean home). Also maximized the location of the sensors due to the dogs in the house. I would recommend this company for their alarm needs. less

Conner Bell installed an alarm system at my house a week ago. They were really nice, professional and showed me thoroughly how to use... moreConner Bell installed an alarm system at my house a week ago. They were really nice, professional and showed me thoroughly how to use the system. So happy with their service.
Thank you Conner Bel!! less

Last week we had a system installed. My technician was Conner Bell. He was on time extremely courteous, and worked fast . He is... moreLast week we had a system installed. My technician was Conner Bell. He was on time extremely courteous, and worked fast . He is very knowledgeable of the equipment and showed us how to use it .We are extremely pleased with his work And we would definitely recommend this company and the tech Conner to friends and family. less

Safe and Sound Security helped us with installing and setting up our FOB system and was patient with me and all my questions, thanks!

Willie came by yesterday to do a major upgrade to our system, and he was awesome. He answered all my questions and did a... moreWillie came by yesterday to do a major upgrade to our system, and he was awesome. He answered all my questions and did a great job on the installation. He gave me a run-through of all the features. I thought I knew it all, but there were features that I didn't know existed.Thanks Willie, and thanks Safe and Sound Security. We've been happy customers for years. less

Highly recommended! Super! Great Customer Sevice! Fast response! The unit they installed is user-friendly! Shout out to Jeremy for the great job he did... moreHighly recommended! Super! Great Customer Sevice! Fast response! The unit they installed is user-friendly! Shout out to Jeremy for the great job he did to our home in Concord. The alarm system worked well, and we are more than satisfied with the results of the installation. Conor took care of everything from day 1 when we inquired, to the installation and maintenance. The ladies who are managing their office are fantastic and gave us excellent service. I also thank Chris, their former employee for recommending Safe and Sound Alarm Systems to us. Admittedly, we will do business with them again. Patrick you're are great! All the best!- GEN Care Manor less

Six months ago I purchased and had installed a fairly small security camera system and a commercial building that I own. Use of the... moreSix months ago I purchased and had installed a fairly small security camera system and a commercial building that I own. Use of the system as far as playback and recording was explained to me but very vague. I could use the app to view live but that’s about it. It was fine until we had a vandalism incident and I needed to play back data from the day before. That’s when I met one of their technicians named Joan Roa. She was amazing. Unbelievable patients She walked me through everything to get her remote access to my system and she completely took it on her own to conform the system then spent over an hour with me training me how to use my system on site and remotely. She is one of the nicest tech support rep that I have ever talked with. Very thoughtful and considerate to spend the time it took to get me comfortable using my system. To anyone considering doing business with Safe and Sound you can be sure that with Joan on their team you also will get treated with patience and professionalism. She is a tremendous asset to the company less

Overall great experience. Communication between the sales representative and the installer could have been better. The installer was unclear on what needed to... moreOverall great experience. Communication between the sales representative and the installer could have been better. The installer was unclear on what needed to be installed on the day of installation and had to be called back. Customer service is first-class. Our system is working perfectly. less

I switched from ADT over to Safe and Sound Security a few months ago. The process was easy and their customer service was fantastic.... moreI switched from ADT over to Safe and Sound Security a few months ago. The process was easy and their customer service was fantastic. Everyone I spoke to was knowledgeable and they made things really easy. I was able to use back most of the old equipment I already had and they didn't try to nickel and dime me, which is what separates them from the bigger companies. I would totally recommend them to others! less

I just want to say thank you to Conner Bell for providing me with such an outstanding service and price with my security system... moreI just want to say thank you to Conner Bell for providing me with such an outstanding service and price with my security system at my business and surveillance camera at my home. I am very happy with the outcome. Now my friends are asking me for Safe and Sound contact info so they can get camera installed on there homes. I have recommended Safe and Sound to 4 of my friends, who will be getting the service done soon. Thank you again for great customer service. less

The representative we talked to was knowledgeable about the service and provided a clear description of our options. The technology they use is clear... moreThe representative we talked to was knowledgeable about the service and provided a clear description of our options. The technology they use is clear and its operation is intuitive; the installer provided a very useful walk-through. We found the pricing to be fair and competitive. All in all, a very positive experience. less

Safe and Sound installed a quality product to replace an old system I was using. The new system is very simple to use... moreSafe and Sound installed a quality product to replace an old system I was using. The new system is very simple to use and even has an app on my phone to allow operation remotely. They explained the operation of the system before they left and the customer support has been awesome. I called them the other day to have them quote a new system for my daughters house. You know that if I'm trusting them enough for my daughters house, they must be good. less

Yo antes tenia mi servicio de seguridad con ADT, pero su servicio no me gusto, y no me antendian bien. Despues de andar buscando,... moreYo antes tenia mi servicio de seguridad con ADT, pero su servicio no me gusto, y no me antendian bien. Despues de andar buscando, un amigo me recomendio Safe and Sound, y me dijo que hablara y que preguntara por Jessica. El servicio que recibi de Jessica es incoparable, llego a mi casa el proximo dia y me ayudo mucho. Ahora yo e disfrutado mucho de mi servicio, el systema es de una alta calidad y el programa es muy facil de comprender. Si estan buscando un systema de seguridad en las ciudades al rededor de pomona, usted deberian a llamar esta compania primero, y les seguro que no van a querer a llamar a otra! less

Mark & Miguel the two technicians arrived on time, were very efficient and organized.. Mark explained the best position to set up my system... moreMark & Miguel the two technicians arrived on time, were very efficient and organized.. Mark explained the best position to set up my system as well as the procedure for viewing... I'm was very pleased with the Final Project less

I had ADT for a long time and it wasn't working they way it should. THEY ARE THE WORST. I came across safe and... moreI had ADT for a long time and it wasn't working they way it should. THEY ARE THE WORST. I came across safe and sound have never been happier. Next week they will be installing in my brothers home as well! less

We had shopped around for awhile before we decided to go with safe and sound, and we are glad we did. From sales person... moreWe had shopped around for awhile before we decided to go with safe and sound, and we are glad we did. From sales person to their customer service and installer, they all were very helpful and professional. we love the equipment and all that it can do, this technology is awesome. YOU GO SAFE AND SOUND! less

I wish I could give 10 stars for Safe & Sound Security but yelp only allows me to give 5. First of all,... moreI wish I could give 10 stars for Safe & Sound Security but yelp only allows me to give 5. First of all, I was in the market for a security system as I had a system from another company that didn't work right. I searched online and came across Safe & Sound Security. After reading the reviews and realizing they were in my area, I knew I was looking at the right company. After inquiring online, I received a call from Ami. Ami was very professional and answered all of my questions. Next she transferred my call to Connor (Salesman) who knew exactly what type of service I needed based on the equipment I already had in my home. The monthly price to monitor my system is better than the other companies I spoke to prior to Safe & Sound. Not to mention, Safe & Sound uses the most up to date equipment. Connor set up my installation date within 2 days of talking with him. On the day of my install, I met with the Jeremy. Jeremy arrived on time and did an excellent job installing my new system. He taught me how to use it and was available to answer any questions I had. I highly recommend Safe & Sound Security to anyone looking for a security system for your home and/or business. They are honest, professional, knowledgeable, and are just a couple of cities away - No need to talk to agents in other states or dealing with customer service reps that don't care about their customers. This company offers A+ service and they know how to make you feel safe! less

Staff was very professional, knowledgeable, and friendly from point of consultation to follow up after install. I will definitely recommend them to others.... moreStaff was very professional, knowledgeable, and friendly from point of consultation to follow up after install. I will definitely recommend them to others. The prices are affordable, reasonable and comparable to other companies. The alarm system works great, quick police response (accidentally tested the alarm already). The reason for only four stars and not five would be for the camera portion of the install. It was a different technician would wasn't very thorough at explaining everything. less

We bought a camera surveillance system from them. The manager for installs went out of his way to make us happy. The install... moreWe bought a camera surveillance system from them. The manager for installs went out of his way to make us happy. The install was clean, and we did have to tweak it a little..that is to be expected. We did pay more for a professional install and that was exactly what we got. We love to support our local businesses. We are happy with the product. less

Dustin came to my home to talk and explain about the alarm system for my home he was very clear and helpful. ... moreDustin came to my home to talk and explain about the alarm system for my home he was very clear and helpful. He convinced me and my husband that this is what we needed and we are very pleased with the system and 100% satisfied less

Dustin came out as our representative. He sold us the system within minutes. His presentation was precise and professional. Our system is installed... moreDustin came out as our representative. He sold us the system within minutes. His presentation was precise and professional. Our system is installed 4 days later from our initial meeting. Thank you Dustin. less

Great company, Krystal the sales associate was awesome. She was easy going and I was not pressured into no sale. I'm excited to start... moreGreat company, Krystal the sales associate was awesome. She was easy going and I was not pressured into no sale. I'm excited to start using the system. less

Love the response time

The work is excellent and the customer support is really good

Very Happy with all phases of this Company !!