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00:51 08 Jun 22
First, a shout-out to Safe & Sound Security for being so responsive to the issue we were having with not being able to... connect to our cameras after switching internet providers (our system was installed over five years ago so I'm glad they continue to value their existing customers). After switching from Comcast to AT&T Fiber (then adding Google mesh network), my cameras weren't working and we couldn't solve it over the phone since there were too many complexities (e.g., you can't connect to AT&T router, since Google mesh "takes over"). A big thank you to Scott Reid, who clearly likes a challenge and was able to solve the problem after doing who-knows-what. He then fixed the app on our iPhones and set up the camera system on Edge. Really appreciate Scott's professionalism, friendly manner and knowledge!read more
04:42 15 Apr 22
Scott Reid is a dedicated and knowledgable technician with a can-do attitude and worked tirelessly at our location... until every component, wire and function was checked and double checked. I highly recommend this Safe and Sound team.read more
02:36 12 Apr 22
Scot Reid from Safe & Sound Security installed our system that included 2 cameras. He was right on time and did a great... job with the installation as well as explaining to us how to operate the cameras for our needs.read more
00:27 08 Dec 21
Scott, the technician who serviced my account was amazing. He was professional and kind. He encountered several... problems while attempting to repair my camera, yet he stayed with it until he got the camera working. I'm not sure that any one else would have been as diligent as Scott was. In all he is the type of employee that any company should be proud of. I hope that these comments will be passed on to Scott because he definitely deserves to be recognized for his exemplary performance and ability.Sincerely,Mark Jonesread more
19:29 25 Aug 21
You guys did a GREAT job. I can't think of anything that I would change. Everyone was a pleasure to work with so far... and I love the websites and access to the alarm and key cards. Hopefully in a few months we can install the video cameras.read more
20:17 14 Jul 21
I am an office manager in Oakland, and this team of people just saved me from a total access disaster. Extremely... friendly, willing, and able. I will recommend these guys to everyone I know. Exceptional customer service and really good value. THANK YOU!read more
17:55 06 Oct 20
Safe and Sound provided excellent customer service. Staff is extremely knowledgable and dependent!
18:06 04 Sep 20
Phenomenal service -- you can't go wrong with these guys!
18:47 18 Aug 20
Safe and Sound has been exceptional with there service. When you have questions there right there for you. All you... need to do is leave a message and they get right back with you. They even squeezed my install in because they new the importance it was to me. I would recommend this company very highly.read more
03:41 18 Aug 20
High professionalism from the design to the execution phase. We had a comprehensive security plan executed in our... dispensary in an efficient and skilful manner. The proposal was also very reasonably priced.read more
03:21 17 Jul 20
Safe & Sound Security did a great job of setting up an advanced security system for a 25,000 sq ft cannabis... manufacturing facility. Awesome company!read more
CHRISTOPHER ELDEN HILOTIN
20:19 26 Jul 18
Highly recommended! Super! Great Customer Sevice! Fast response! The unit they installed is user-friendly! Shout out to... Jeremy for the great job he did to our home in Concord. The alarm system worked well, and we are more than satisfied with the results of the installation. Conor took care of everything from day 1 when we inquired, to the installation and maintenance. The ladies who are managing their office are fantastic and gave us excellent service. I also thank Chris, their former employee for recommending Safe and Sound Alarm Systems to us. Admittedly, we will do business with them again. Patrick you're are great! All the best!- GEN Care Manorread more
04:02 23 Feb 18
I wish I could give 10 stars for Safe & Sound Security but yelp only allows me to give 5. First of all, I was in the... market for a security system as I had a system from another company that didn't work right. I searched online and came across Safe & Sound Security. After reading the reviews and realizing they were in my area, I knew I was looking at the right company. After inquiring online, I received a call from Ami. Ami was very professional and answered all of my questions. Next she transferred my call to Connor (Salesman) who knew exactly what type of service I needed based on the equipment I already had in my home. The monthly price to monitor my system is better than the other companies I spoke to prior to Safe & Sound. Not to mention, Safe & Sound uses the most up to date equipment. Connor set up my installation date within 2 days of talking with him. On the day of my install, I met with the Jeremy. Jeremy arrived on time and did an excellent job installing my new system. He taught me how to use it and was available to answer any questions I had. I highly recommend Safe & Sound Security to anyone looking for a security system for your home and/or business. They are honest, professional, knowledgeable, and are just a couple of cities away - No need to talk to agents in other states or dealing with customer service reps that don't care about their customers. This company offers A+ service and they know how to make you feel safe!read more
20:48 16 Feb 18
Staff was very professional, knowledgeable, and friendly from point of consultation to follow up after install. I will... definitely recommend them to others. The prices are affordable, reasonable and comparable to other companies. The alarm system works great, quick police response (accidentally tested the alarm already). The reason for only four stars and not five would be for the camera portion of the install. It was a different technician would wasn't very thorough at explaining everything.read more
18:41 13 Dec 16
Connor was great and helped us out a ton. He made sure we had just what we needed for our kids and family to be safe.... Not a pushy sales person and makes it work for the family.read more