Great customer service

Good service, with great customer service.

Excellent Customer Service! Willie, the technician, was on time. Very polite and friendly. Also, very knowledgeable about security. He can... moreExcellent Customer Service! Willie, the technician, was on time. Very polite and friendly. Also, very knowledgeable about security. He can help you get you exactly what you need. I would definitely use them again. less

Last week we had a system installed. My technician was Conner Bell. He was on time extremely courteous, and worked fast . He is... moreLast week we had a system installed. My technician was Conner Bell. He was on time extremely courteous, and worked fast . He is very knowledgeable of the equipment and showed us how to use it .We are extremely pleased with his work And we would definitely recommend this company and the tech Conner to friends and family. less

Safe and Sound Security helped us with installing and setting up our FOB system and was patient with me and all my questions, thanks!

Willie came by yesterday to do a major upgrade to our system, and he was awesome. He answered all my questions and did a... moreWillie came by yesterday to do a major upgrade to our system, and he was awesome. He answered all my questions and did a great job on the installation. He gave me a run-through of all the features. I thought I knew it all, but there were features that I didn't know existed.Thanks Willie, and thanks Safe and Sound Security. We've been happy customers for years. less

Six months ago I purchased and had installed a fairly small security camera system and a commercial building that I own. Use of the... moreSix months ago I purchased and had installed a fairly small security camera system and a commercial building that I own. Use of the system as far as playback and recording was explained to me but very vague. I could use the app to view live but that’s about it. It was fine until we had a vandalism incident and I needed to play back data from the day before. That’s when I met one of their technicians named Joan Roa. She was amazing. Unbelievable patients She walked me through everything to get her remote access to my system and she completely took it on her own to conform the system then spent over an hour with me training me how to use my system on site and remotely. She is one of the nicest tech support rep that I have ever talked with. Very thoughtful and considerate to spend the time it took to get me comfortable using my system. To anyone considering doing business with Safe and Sound you can be sure that with Joan on their team you also will get treated with patience and professionalism. She is a tremendous asset to the company less

The representative we talked to was knowledgeable about the service and provided a clear description of our options. The technology they use is clear... moreThe representative we talked to was knowledgeable about the service and provided a clear description of our options. The technology they use is clear and its operation is intuitive; the installer provided a very useful walk-through. We found the pricing to be fair and competitive. All in all, a very positive experience. less

Safe and Sound installed a quality product to replace an old system I was using. The new system is very simple to use... moreSafe and Sound installed a quality product to replace an old system I was using. The new system is very simple to use and even has an app on my phone to allow operation remotely. They explained the operation of the system before they left and the customer support has been awesome. I called them the other day to have them quote a new system for my daughters house. You know that if I'm trusting them enough for my daughters house, they must be good. less

Yo antes tenia mi servicio de seguridad con ADT, pero su servicio no me gusto, y no me antendian bien. Despues de andar buscando,... moreYo antes tenia mi servicio de seguridad con ADT, pero su servicio no me gusto, y no me antendian bien. Despues de andar buscando, un amigo me recomendio Safe and Sound, y me dijo que hablara y que preguntara por Jessica. El servicio que recibi de Jessica es incoparable, llego a mi casa el proximo dia y me ayudo mucho. Ahora yo e disfrutado mucho de mi servicio, el systema es de una alta calidad y el programa es muy facil de comprender. Si estan buscando un systema de seguridad en las ciudades al rededor de pomona, usted deberian a llamar esta compania primero, y les seguro que no van a querer a llamar a otra! less

Mark & Miguel the two technicians arrived on time, were very efficient and organized.. Mark explained the best position to set up my system... moreMark & Miguel the two technicians arrived on time, were very efficient and organized.. Mark explained the best position to set up my system as well as the procedure for viewing... I'm was very pleased with the Final Project less

We had shopped around for awhile before we decided to go with safe and sound, and we are glad we did. From sales person... moreWe had shopped around for awhile before we decided to go with safe and sound, and we are glad we did. From sales person to their customer service and installer, they all were very helpful and professional. we love the equipment and all that it can do, this technology is awesome. YOU GO SAFE AND SOUND! less

We bought a camera surveillance system from them. The manager for installs went out of his way to make us happy. The install... moreWe bought a camera surveillance system from them. The manager for installs went out of his way to make us happy. The install was clean, and we did have to tweak it a little..that is to be expected. We did pay more for a professional install and that was exactly what we got. We love to support our local businesses. We are happy with the product. less

Safe and Sound has done two systems for us. They have done everything they said they would do and have done it on time.... moreSafe and Sound has done two systems for us. They have done everything they said they would do and have done it on time. We appreciate their service and follow through. less

Unbelievably helpful company. We had these guys many years ago and we're very happy customers. But then we were screwed over by another company... moreUnbelievably helpful company. We had these guys many years ago and we're very happy customers. But then we were screwed over by another company called alarm guys who lied to us and signed us up without knowing for their service. Well Safe and Sound and Connor their rep were very patient and fought to get us back as loyal customers. Couldn't be more happy to be back with the right company! Thank you Safe and Sound. less

Scott did an awesome job recalibrating the system! He also showed up on time as promised and was courteous and professional!

I got a new alarm system installed by Safe and Sound Security yesterday. I'm very happy with all the wonderful services and equipments... moreI got a new alarm system installed by Safe and Sound Security yesterday. I'm very happy with all the wonderful services and equipments that I received. In the morning of Thursday I called, Connor came right away at 1pm that day to give me a quote. Connor was very honest and professional and to the point in terms of explaining my options. After we agreed on the terms, Sean, the installer came by on Monday as promised. Sean was very helpful and knowledgeable. He helped me to find the best locations for my motion sensors. He showed me how to use the installed equipments and software. He showed me how to setup my internet account and my mobile phone app. After he left, I called the office for additional help while I was testing the newly installed system, Sean replied promptly and resolved all my issues. We all love the new alarm system and are well pleased will the services that we received from Safe and Sound Security. less

Working with Safe and Sound Security has been a true pleasure. They are as very professional and have a great support staff. Anytime that... moreWorking with Safe and Sound Security has been a true pleasure. They are as very professional and have a great support staff. Anytime that I had a question they would provide me with answers almost immediately. I would definitely recommend doing business with Safe and Sound Security. less